Shipping & Returns

Shipping & payment conditions

Payment & Dispatch 

Payment options 

Private customers and guests have the following payment options available to them on our website:
Advance payment
Bank transfer
Credit card (Visa, MasterCard) 


Traders have the following payment options available to them:
Advance payment
Bank transfer
Credit card (Visa, MasterCard) 


Delivery and shipment 

The delivery time commences with the receipt of the order. If an agreed delivery date is exceeded by more than 4 weeks, the Customer is entitled to set an extension of 6 weeks and to withdraw from the contract should the extended deadline not be met. The withdrawal must be declared in writing. Further claims are excluded. Partial deliveries are permissible. With regard to this, in case of punctual delivery, withdrawal is not possible. In case of force majeure, industrial action, government measures as well as other unforeseeable events, which, despite reasonably expected precautions, cannot be avoided - irrespective of whether they affect Kreuzberg Records, the deliverer or a third person - the delivery time or period of acceptance can be extended by the reasonable length of the obstruction, even if such events came about within an already present delay. 

Kreuzberg Records reserves the right to adjust prices incurred through a rise in prices, a change in the  

Consignments on approval are only possible in a limited manner and only with a particular agreement. Should the return by date agreed to in writing and printed on the receipt be exceeded, Kreuzberg Records is not obliged to take back sent items. In this case an invoice would be due. Sound carriers, videos and software products cannot be sent for the sole purpose of viewing.  


Return consignments from regular subscriptions are only accepted on the explicit authorization of Kreuzberg Records. On taking the delivery, the credit shall be made if the product is in a resealable condition. 

The customer shall return all items free of postal charges, unless the return is due to an incorrect delivery, damaged goods, non-compliance with an explicitly set delivery deadline which was explicitly accepted by Kreuzberg Records or through delivery of a product with a new, substantially higher retail price which was not properly declared. 

eBooks and Downloads 

Sale of digital goods (eBooks, audio and video files): eBooks will be sold as pdf files and related audio files as mp3 files. For those items, there is no postage to pay. Please notice: You must be registered at our website as a private customer to order and download files. Try once again if your download doesn´t work correct. In case of problems please contact us. 

Postage and Packing Fee 

The receiver bears the costs of the sending including the packaging. To Denmark, Germany, France (Mainland), Great Britain, Italy and Austria we ship via GLS (German Logistics Systems). To all other countries, we ship via DHL.

to show shipping costs, please choose the country you want the order to be shipped.